Work at Home Job: Answering / Voice Mail Service
Communications Business
Part Time
Add-on
A home based business in this field will provide for your clients a truly personalized answering service that will operate like a knowledgeable administrative assistant. This is great for small businesses and individuals such as contractors, plumbers and repairman. Having a “live” person answering their phone calls will in turn make new customers because real people don’t like to leave messages to automated answering services. Such businesses need a 24 hour 800 number in which they would need a personal service to provide the best experience for their clients. In this lies your work at home service in which you will stay at home and answer calls while earning an income from home.
Home based people will love the ease of use in which you can operate your work at home venture. You can forward the companies phone number to a line in your home in which you can mark the phone and then answer each phone with a personalized greeting that would best identify your clients company. You will then record the message using your computer in input the information into a word-processing, database driven or contact management software. You will then fax this information to your clients fax machine for their later perusal. Only a work at home individual can provide this kind of service at a descent price with the convenience of working from home. With this service you are also providing a screening service at the same time, prioritize services and requests, take messages and give real customized responses to the clients of your clients.
Voice mail services can be added to further exemplify the customer experience because they can pick particular department to forward their message. To set up this kind of service you will need a dedicated computer, be it a PC or a Mac, with a lot of hard drive space, a voice mail board with software. You will need to reconfigure and possibly add to your incoming phone lines in order to better facilitate for the needs of your clients.
Fees vary depending on your location and your clients needs. You can typically charge $35 per month for a specified amount of calls, about 70 calls, with a surcharge of 25 cents for each additional call. Other calls such as “wake up” and reminder calls can be billed at 50 cents per call.
Best ways of promoting and getting new business would be to place ads in the yellow pages and in all local business newspapers. Business should also be taken on yearly contracts. You can also setup a referral system for satisfied customers who refer you and they in turn get some kind of discount. A great starter would be to offer promotions at first and post flyers at busy intersections.
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